1Win Canada: Privacy Policy

The privacy policy on this page applies to all 1Win casino services. Personal information means all the details needed to verify a player's identity. This includes a client's name, email address, home address, and contact details. Policies at 1Win can be changed from time to time. If any changes are effected simultaneously, players will be notified via email.

About the Collected Data

Every time a player visits 1Win Casino or uses the company’s services, information about them will be collected in different ways by the brand team or obtained from third parties.

Information Provided by a Player

The company requests some important personal information from players when they gain access to the site, including during account registration or verification. These checks aim to ensure that the customer is a registered and legal user of the site, as this is a way of building a secure environment for gambling for players on 1Win. The 1Win brand is also heavy on anti-money laundering and needs personal details for players to enhance security level and user experience.

Automatic Collection of Data

The 1Win system automatically collects some of the player’s data. These data include:

Player’s IP address.
Operating system of the device the player uses to access the site.
Browser settings.

The collected information allows the company to improve the platform and overall user experience. For example, while using 1Win by players, the brand can collect information about the languages they are comfortable with and display information in these languages based on the received feedback.

Some customer details are collected via cookies, or the brand collects them with other specialized service utilities and protocols.

Receiving Information from Third Parties

1Win collects information from third parties to protect the players from fraudulent activities.

Sometimes, the brand requests information from third-party companies and state bodies that the customer has patronized as an addicted patient in the past.

Collecting and Processing Personal Data on a Legal Basis

1Win Canada only collects data when it is legally justifiable in accordance with data protection laws. The legal process of data collecting and use includes the following conditions:

If a player agrees to give such information and signs a contract to that effect.
If the information is vital for 1Win to carry out its due diligence or another business process.
If the brand or other companies need the information for commercial purposes.

With this, players will be able to know why there is a request for their essential data during registration.

How 1Win Uses Customer Data

1Win uses client’s personal information for various reasons, including:

Ensuring the platform runs without errors and regulates customer service channels.
To ensure the legality of service delivery to a client (based on location).
To create an account for a player.
To comply with international laws as well as gambling license ordinances.
To help customers when they have questions.
To protect customers from internet fraudsters.
To ensure that money transfers are done without delay.
To analyze a client’s spending behaviour to ensure he or she engages in responsible gambling.
To be aware of risks concerning 1Win Canada.

These personal information collection purposes help ensure the brand maintains good customer relationships.

How 1Win Share Customer Data

A situation may require the casino team to share customer data with other businesses, including:

Brands in 1Win’s economic group.
Third-party service providers that work with 1Win.
Legal organizations that need the documents.

A customer’s data can also be processed and sent to other countries. The laws governing those countries may differ from those in Canada.

1Win Security

1Win takes charge of the security of player data and does so with the following measures in place:

TLS (Transport Layer Security) protocol to protect user data.
Only 1Win employees who need to work with data directly can access your personal information.
Firewalls and network segmentation systems to protect player data.
Internal security experts are always on guard to ensure all threats are nullified.

Note that 1Win servers are in top-level hosting facilities and utilize solid security systems to prevent physical server access.

Storage of Data on 1Win Canada

The data are kept by the casino security team on the safe servers for some time; the data can be legally accessed any time a need arises. Players have the right to delete whatever data they have on the platform.

Customer Rights

Players have many rights to their data, and they include:

Knowledge of what data about them and their behaviours is stored by 1Win.
Correction of wrong data details.
Requesting for a copy of the data with 1Win.
Requesting for their data to be deleted. The request that will be granted if the brand doesn’t need to process the data.
Players can prevent the brand from sending personal marketing materials.

Moreover, players can complain if they don’t like the way their personal information is handled by the brand.